July 5, 2021
Information Systems Division, R-IH

 

Regarding email notification to guest users, subcontractors, and extended email users

 

To facilitate the transition to the forward-only email address, the Information Systems Division is sending the following email notification to guest users, subcontractors, and extended email users (3,874 people).

 

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Subject: [ Important ] Notice of RIKEN e-mail server (Postman) shutdown【重要】理研メールサーバ(Postman)運用終了のお知らせ
(English follows Japanese)

※このメールは、2021/07/02 現在、Postmanの理研メールアドレスを
ご利用のシステム利用区分がゲスト、業務委託、延長利用のユーザへ
お送りしています。

メールサーバ(Postman)の運用終了までのスケジュールが
確定しましたのでお知らせします。
詳細については、下記のお知らせを参照してください。

メールサーバ（postman）9月末日停止のお知らせ
https://i.riken.jp/news/2021-06-22-n1/

お知らせ記載の変更緩和措置により@riken.jp宛てのメールの転送を
希望される方は、7/28までに下記フォームより転送先を設定してください。
設定した転送先は、同じフォームから7/29以降も変更できます。

転送先設定フォーム
https://krs2.riken.jp/m/set_riken_forward
転送用アドレス: ********@a.riken.jp

注: @より前の部分(ローカルパート)が、上記の転送用アドレスと
　「@riken.jp」とで異なる方は、ご連絡ください。

注: 次の方は、特に何もする必要はありません。
・メールアドレス@riken.jpを使用していない
・メールアドレス@riken.jp/@a.rikenjpを今後利用しない
・@a.riken.jp/@alum.riken.jpの転送先の設定が完了している

ご不明な点がございましたら、下記までご連絡ください。
(本メールにご返信いただいても結構です。)
理化学研究所 情報システム部 メール運用担当
Email: mail-section@riken.jp


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* This email is sent to guest users, subcontractors, and users with
RIKEN email account extension period is valid as of July 2, 2021.

This email is to inform you that shutdown schedule of email server
Postman has been decided and announced.
Please refer to the announcement below for details.

We are shutting down the Postman email service at the end of September
https://i.riken.jp/en/news/2021-06-22-n1/

If you would like to automatically forward the emails addressed to
your "@riken.jp" to the other addresses, please ensure to configure
the forwarding address by July 28, 2021. Once you have completed
initial set up, you can change your forwarding address anytime using
the same form.

Apply for Changing Forwarding Address
https://krs2.riken.jp/m/set_riken_forward
forward-only email address: ********@a.riken.jp

Note: If the local part of your above address is not the same as your
"@riken.jp", please contact us.

Note: There is no action required if you
・do not use @riken.jp
・will not use @riken.jp/@a.riken.jp
・have already set up forwarding addresses for @a.riken.jp/@alum.riken.jp

Please feel free to contact us if you need further information.
(Reply to this email is also welcome.)
RIKEN Information Systems Division
Email: mail-section@riken.jp

 

July 1, 2021
Information Systems Division, R-IH

 

System malfunction in the guest inquiry form

 

We have confirmed that our IT Helpdesk has failed to receive some of the inquiries from the general inquiry form due to a system malfunction.
If you are one of the following, please contact us again using the form.

Affected persons are:
those who have not received a response from the IT Helpdesk within a week after submitting an inquiry via the “guest inquiry form.”
The guest inquiry form: https://i.riken.jp/contact-it-helpdesk/

We apologize for any inconvenience this may cause.

 

 

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Inquiries:
Information Systems Division IT Helpdesk   https://i.riken.jp/contact-it-helpdesk/

 

June 22, 2021
Information Systems Division, R-IH

To external users (guest users, etc.) who use the “@riken.jp” email address

 

We are shutting down the Postman email service at the end of September

 

As of the end of September 2021, we will stop using the Postman email service. We would like to inform our external users who have been using the “@riken.jp” email address (since before March 2021) of the next steps and some further precautions.

Please note that you will not be able to use Postman after October. If you want to continue to use your riken.jp address, please register your own email address to the forwarding email address “@a.riken.jp” prepared separately. In addition, as a part of easing measures for guest users, emails sent to “@riken.jp” will be forwarded to the same forwarding address as “@a.riken.jp” for one year only. Please note that your mail cannot be forwarded unless you perform the registration steps first.

Timeline for the transition is as follows.

Now until July 28	From July 29, “@riken.jp” will no longer be available as a mail server for guest users. Please have the guest users set their own e-mail address to the distributed forwarding e-mail address “@a.riken.jp”, and let all necessary contacts know about the “@a.riken.jp” address accordingly. If necessary, contact the person who manages IT efforts (such as mailing lists managed by your division or registration for other systems) in your organization.
From July 29	From this date, guest users will no longer receive emails in Postman (@riken.jp). Make sure they finish setting up their forwarding address by this date.
September 30	The Postman email server will be stopped. Until this day, guest users can refer to the past mails for “@riken.jp” (both sent/received), but they will no longer be able to connect to this server from the following day.

 

[Notes]

• We do not provide support for transferring past emails from Postman to an arbitrary email address.
• Click here to register the forwarding email address: https://krs2.riken.jp/m/set_riken_forward

 

FAQs

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Q. I do not know my “@a.riken.jp” email address.
A. The part before “@” in the address “@a.riken.jp” is set the same as your “@riken.jp” address.

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Q. Is it possible to use “a.riken.jp” as the sender?
A. Yes, it is possible to use “@a.riken.jp” as the sender (From) and reply-to address in the settings of the mail application. Some email applications do not allow this setting, however.

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Q. Is it OK to use a free email address for the forwarding address?
A. There are no restrictions on the email address you can use for the forwarding address, but we recommend that you use an email address that you use on a daily basis.

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Q. I have set up a forwarding address in Postman. Will this forwarding address be automatically set as the forwarding address for the forwarding service?
A. No, the forwarding settings in Postman will not be transferred. Please set the forwarding address using the form below.
  https://krs2.riken.jp/m/set_riken_forward

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Q. I don’t remember setting up a forwarding address before. Where will the email (with the URL link) for the settings screen for the forwarding address be sent to?
A. If the “@riken.jp” address is still valid, this will be automatically set as the default forwarding address. Please check your “@riken.jp” email.

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Q. I use the “@alum.riken.jp” email. Do I have to set a forwarding address for “@a.riken.jp” as well?
A. The same forwarding address is set for “@alum.riken.jp” and “@a.riken.jp”.

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Q. Will I be able to use “@a.riken.jp” after I retire?
A. Yes, you can use this in the same way as “@alum.riken.jp” even after you retire.

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Q. I have contractor staff in my division who use Postman. Can they use Office 365 mail as well?
A. The same process for contractor staff will apply as for guest users.

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Q. What happens to my extended address?
A. It will be the same as for guest users.

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Q. I don’t need “@a.riken.jp” because I don’t use it. Do I need to do anything?
A. Please delete the forwarding address.

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Q. I am currently a visiting researcher and will become a full-time researcher at RIKEN. Will I be able to use Office 365 mail?
A. You will be able to use Office 365 mail from the day you are appointed as a RIKEN researcher. You can also continue to use “@a.riken.jp”.

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Q. If “@riken.jp” can only be used when I am employed at RIKEN, can I use “@a.riken.jp” as the email address I use for posting my papers?
A. You are free to use “@a.riken.jp” from the moment you are hired.

 

Inquiries:
Information Systems Division IT Helpdesk   https://i.riken.jp/contact-it-helpdesk/