Mail (Office365)Virus scan
Japanese
Virus scan

Last updated on: 2019/03/14

Postman performs virus scan against all messages that it handles.

Outline of postman virus scan

Outline of postman virus scan

  • The service scans all e-mail messages sent to and from the accounts with postman for viruses.
  • If an e-mail message infected by a virus is sent for an account with postman from a non-RIKEN network, the service detects the virus and quarantines the e-mail message. At the same time, postman sends an alert mail to the recipient of the message.
  • If an e-mail message infected by a virus is sent from an account with postman to a non-RIKEN recipient, the service detects a virus and quarantines the e-mail message. At the same time, the service sends an alert mail to the sender of the message.
  • We keep quarantined messages. If you have any requests or questions, please send a message to

What happens if an e-mail message infected by a virus is sent to me?

The message is quarantined by postman. In addition,

  • If the message was sent from a non-RIKEN network:
    →　The system sends an alert mail to you but not to the sender.
  • If the message was sent from a RIKEN network:
    →　The system sends an alert mail to you and to the sender.

I got an alert mail that says “Virus found in received message …”.

The message indicates that an e-mail sent to you was a virus mail and was quarantined by postman.

Current system is not able to delete or isolate a virus and then deliver the content of the message. The system sends just a notice to inform you of the fact that a virus was detected in a message sent to you.

The following is an example of the notice. If you have no idea about a sender or a title of the message, just ignore it.

The example of an alert mail:

 

 The original content of this message part
has been replaced by this text because it
tested positive for the following virus(es):
Mal/Dropper-L
The original message has been quarantined
pending further action by the mail administrator.
For further information about the message and
its delivery status, please contact the
undersigned, and include the full content of 
this message. The identifier for this message
is ‘XXXXXXXX_XXXXX_120549_1’.
This notification is being sent to you and
any other original envelope recipient(s).
To avoid creating a nuisance and to keep
mail traffic under control, the original
sender of the message has NOT been notified.
However, you may want to notify the sender
at your discretion.
The Management PureMessage Admin
<it–helpdesk＠ml.riken.jp>

 

 

What happens if I sent an e-mail message infected by a virus?

  • We inform either you or the administrator of your network of the fact that a virus was detected. The infected message is quarantined at postman and will not be delivered to the recipient. When you are informed of the detection of a virus, you should have your anti-virus software scan your computer, clean a virus ,if any, and send the message again if necessary.
  • Your PC may be infected by a virus. You should have your anti-virus software scan your computer, clean the virus, if any, and send the message again if necessary.

What should I do to use the virus scan service?

All you need to do is to set SMTP server as “postman.riken.jp”.

Anti-virus software

Will anti-virus software installed on my computer
and the postman virus scan service cause a race condition?

No. the postman virus scan service scans only e-mail messages transmitting on postman.

So, it does not cause a race condition with anti-virus software running on your computer.

Security of your computer will be enhanced by protecting both at postman and at your computer.

Does the postman virus scan service replace my anti-virus software?

No. This system is designed to be a supplement tool to your anti-virus software, because this system scans only e-mail traffic.

   

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