HSS Contact

HSS Contact

1.Those who hold an affiliation with RIKEN, including visiting scientists

Please contact the IT Help Desk of the Information Systems Division through the service portal.
The Integrated Authentication Platform (Shibboleth authentication) is required.

When making an inquiry, please fill out the form as follows.

Inquiry category: HOKUSAI/Supercomputer System
Summary: Please summarize that matches the content of the inquiry.
Description: Please use the following as a template.
1. System concerned: HSS
2. Project ID: CXXXXX / None
3. Detailed content:
2. Those who do not hold an affiliation with RIKEN

Please contact via email at hpc [at] riken.jp.
Please add your name and affiliation in addition to the above template.

Request items
  • If an error message is displayed, please inform us about the message, operation procedure up to the error, reproducibility, date when the issued occurred, JOB ID, etc.
  • The following information make the investigation and solution smooth: OS and its version of your PC, Name and version of your browser.