HSS Contact

HSS Contact

1.Those who hold an affiliation with RIKEN, including visiting scientists

Please contact the IT Help Desk of the Information Security & Systems Division through the service portal.
The Integrated Authentication Platform (Shibboleth authentication) is required.

When making an inquiry, please fill out the form as follows.

Inquiry category: HOKUSAI/Supercomputer System
Summary: Please summarize that matches the content of the inquiry.
Description: Please use the following as a template.
1. System concerned: HSS
2. Project ID: CXXXXX / None
3. Detailed content:
2. Those who do not hold an affiliation with RIKEN

Please contact via email at hpc [at] riken.jp.
Please add your name and affiliation in addition to the above template.

Request items
  • If an error message is displayed, please inform us about the message, operation procedure up to the error, reproducibility, date when the issued occurred, JOB ID, etc.
  • The following information make the investigation and solution smooth: OS and its version of your PC, Name and version of your browser.